Complaint to the SRA and/or Legal Ombudsman
Please note that we do not have an internal appeals process if you are dissatisfied with our response. You may nevertheless have the right to complain to the SRA (if the complaint concerns the breach of SRA principles such as dishonesty or losing your money) or the Legal Ombudsman (if the complaint is about poor service, including complaints about fees). This right is available to all individual clients and to some organisational clients.
The Legal Ombudsman may be contacted at:
The Legal Ombudsman
PO Box 6806
Tel: 0300 555 0333
Please be aware that the Legal Ombudsman has published certain rules on its website in relation to complaints, including rules as to who can complain, what they can complain about, the time limits within which to complain. If you do wish to complain to the Legal Ombudsman, you must do so within six months of receiving our response and within six years from the date of the act/omission, or three years from when you should have known about the complaint.